Return & Refund Policy

Return window

Items can be returned within 3 days of delivery, for DG Khan and nearby delivery areas we currently serve.

Condition for return

The item must be unused, in its original packaging, with all accessories and tags intact.

Non-returnable items

For hygiene reasons, earbuds, headphones, and other worn/used audio accessories cannot be returned once opened, unless they are defective.

Defective or wrong item received

If you receive a defective, damaged, or incorrect item, contact us on WhatsApp within 3 days with your order number and a photo or short video. We’ll arrange a replacement or refund at no extra cost to you.

Change of mind returns

We currently do not accept returns for a simple change of mind. Returns are only accepted for items that are defective, damaged, or incorrect on arrival, as described above.

Refund method

Since orders are paid by cash on delivery, we don’t hold any card or bank details to refund to automatically. Approved refunds are issued as store credit by default; if you’d prefer, we can instead send the refund via JazzCash, EasyPaisa, or bank transfer. Refunds are processed within 3-5 business days of us receiving and inspecting the returned item.

Manufacturer warranty

Where a product carries a manufacturer warranty (for example, chargers or keyboards), we’ll help facilitate that warranty claim separately from this return window.

How to request a return

Message us on WhatsApp with your order number, the reason for the return, and a photo or video. We’ll confirm pickup or drop-off arrangements with you directly.

Questions? Email us at nsaif092@gmail.com.